Privacy Policy
Last updated: September 29, 2026
Japan Collector Concierge (“JCC”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information appropriately and securely.
This Privacy Policy explains what information we collect, how we use it, and how we handle personal information submitted through our website and related communications.
1. Information We Collect
When you contact us or submit a sourcing request, we may collect information such as:
- Your name
- Email address
- Destination country
- Service you are interested in
- Details of the item or collectible you would like us to source
- Product budget
- Preferred timing
- Condition preferences
- Reference URLs you provide
- Any other information you voluntarily include in your enquiry or correspondence
We may also collect basic technical information generated when you visit our website, such as browser type, device type, IP address, access time, and website usage information where analytics or security tools are enabled.
2. How We Use Your Information
We may use your information to:
- Review and respond to your sourcing request
- Assess the feasibility of a sourcing request
- Communicate with you regarding your request
- Prepare quotations and confirm applicable fees and service terms
- Provide agreed sourcing services and arrange international shipping
- Provide customer support and maintain legally required business records
- Improve our website, services, and customer experience
- Maintain security and prevent misuse or fraudulent activity
- Comply with applicable legal and regulatory requirements
Our sourcing services are available exclusively to customers residing outside Japan, regardless of nationality. We use relevant information to confirm eligibility and arrange the agreed services.
Submitting an enquiry does not create a purchase order, sourcing agreement, or other binding service contract.
3. Legal and Appropriate Handling of Personal Information
We handle personal information in accordance with applicable laws and regulations, including Japan’s Act on the Protection of Personal Information where applicable.
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
4. Sharing of Personal Information
We do not sell your personal information.
We may share information with trusted third-party service providers only where reasonably necessary to operate our website, communications, security, analytics, email systems, or agreed sourcing, shipping and customer support services.
Where personal information is handled by third-party service providers, we take reasonable steps to use providers appropriate for the intended purpose.
We may also disclose information where required by law, regulation, court order, or a valid request from a competent authority.
5. International Data Handling
Because Japan Collector Concierge serves customers internationally, your information may be accessed or processed in Japan and, depending on the service providers used, may also be processed in other countries.
Where personal data is transferred or handled internationally, we take reasonable steps to comply with applicable legal requirements.
6. Cookies and Analytics
Our website may use cookies or similar technologies for security, functionality, analytics, or performance measurement.
Where analytics services are enabled, they may collect information such as page views, device information, browser information, approximate location derived from IP address, and interaction data.
You may be able to control or disable cookies through your browser settings.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, resolving disputes, preventing misuse, and complying with legal obligations.
Information that is no longer required may be deleted or anonymized where appropriate.
8. Your Rights and Requests
Subject to applicable law, you may contact us to request information about the personal information we hold about you, or to request correction, deletion, or other appropriate handling of your personal information.
We may need to verify your identity before responding to certain requests.
9. Third-Party Links
Our website may contain links to third-party websites or services, including social media platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those services separately.
10. Information You Should Not Submit
Please do not submit:
- Credit card details
- Bank account details or banking passwords
- Account passwords
- Government-issued identification numbers unless specifically requested through an appropriate secure process
- Other highly sensitive information that is not necessary for your enquiry
We do not request or collect card numbers, bank details or other payment information through the sourcing request form. Payment instructions are provided separately after a request has been reviewed and accepted.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or data-handling practices.
The latest version will be published on this page with an updated revision date.
12. Contact
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Japan Collector Concierge
Email: concierge@japancollectorconcierge.com
Website: japancollectorconcierge.com
Instagram: @japancollectorconcierge