Commercial Disclosure

Specified Commercial Transactions Act Disclosure · Last updated: October 25, 2026

Operator & Contact

Trading name: Japan Collector Concierge (JCC)
Private Sourcing from Japan

Email: concierge@japancollectorconcierge.com
Website: www.japancollectorconcierge.com

Operator information: The operator’s legal name, address and telephone number will be provided without delay upon request. To request this information before deciding whether to place an order or enter into a sourcing engagement, please contact concierge@japancollectorconcierge.com. No purchase or payment is required to request this information.

Services & Eligibility

JCC provides private sourcing and purchasing assistance for collectibles and related goods available in Japan. We accept sourcing inquiries for both new and pre-owned collectibles from Japan. Availability and processing may vary depending on the item and sourcing channel. Services are available exclusively to customers residing outside Japan, regardless of nationality. We do not accept sourcing engagements from residents of Japan. Shipping destinations are normally outside Japan, subject to individual confirmation of shipping feasibility.

Service Fees

Service fees and product costs are quoted in USD. Japanese consumption tax is not separately charged by JCC under its current tax status. Import duties, VAT, customs duties, customs clearance fees and other taxes or charges imposed by the destination country are the customer’s responsibility. If JCC’s tax status or applicable law changes, JCC may revise the tax treatment of future quotations and invoices. Any resulting change to the amount payable will be disclosed before payment and, where applicable, submitted for the customer’s approval. This does not permit a unilateral increase to an already approved quotation, except as required by applicable law. All pricing is confirmed before the engagement begins.

Private Sourcing — From $350

Includes up to 2 hours of local sourcing in Tokyo and Kanagawa and one product type, basic visual condition checks, purchasing according to agreed criteria and post-purchase photo reporting.

• Additional distinct item: +$40 per item
• Additional sourcing time: +$100 per hour
• Priority — start within 72 hours: +$150
• Urgent — start within 24 hours, subject to availability: +$300
• Pre-Purchase Approval: +$100
• Mint Priority: +$50 per item

Arcade Sourcing — From $400

Includes one prize request and up to $50 in play fees. Additional prize: +$100 per prize. Standard Arcade Sourcing does not guarantee acquisition. Guaranteed Acquisition, where feasible, is subject to a Custom Quote. Service fees are not dependent on successful acquisition, and play fees may be consumed without obtaining a prize.

Complex & Rare Requests — Custom Quote

Rare or high-value items, multi-region searches, travel outside Tokyo and Kanagawa, events, queues, bulk purchases and other complex requests are quoted individually.

Product Costs, Shipping & Other Charges

Product costs are separate from service fees. International shipping is separate and charged at actual cost unless otherwise agreed. Import duties, VAT, customs charges and other destination-country charges are not included and are the customer’s responsibility.

Additional services, travel or special arrangements and their charges are confirmed individually before acceptance.

• Products priced at $200 or less: JCC may advance the purchase cost where purchase criteria have been approved in advance.
• Products priced over $200 and below $1,000: product payment is required before purchase.
• Products priced at $1,000 or above: Custom Quote.

Where JCC advances the purchase cost of an item priced at USD 200 or less under pre-approved purchase criteria, the customer must reimburse the product cost within 7 days of receiving JCC’s invoice. Items will not be dispatched while product costs remain unpaid. JCC may decline further advance purchases while any product payment is outstanding. Nothing in this provision excludes or limits any rights or remedies that cannot legally be excluded or limited.

JPY to USD conversion

Product costs and international shipping charges originally incurred in JPY are quoted separately in USD using the Bank of Japan’s most recently published business-day 17:00 USD/JPY midpoint available when the relevant quotation is prepared. The quotation will state the JPY cost, the exchange rate expressed as JPY per USD, the reference date and the USD amount. Each line item is rounded to the nearest US cent, with half cents rounded up.

A USD amount approved within the quotation’s validity period will not be changed solely because exchange rates move before payment. An expired quotation that has not been accepted, or a change in the product price or agreed scope, requires a revised quotation and the customer’s renewed approval before proceeding.

For the USD 200 advance-purchase threshold, JCC uses the rounded USD product cost in the quotation presented for approval of that purchase. Service fees and international shipping are excluded from this threshold. Where the product price or scope changes, or an unaccepted quotation expires, the threshold is assessed again in the revised quotation before purchase.

JCC currently treats payment-processing costs and differences between the customer quotation rate and Stripe’s actual conversion rate as its own business costs. These costs do not create an automatic additional charge to the customer. Any separate additional charge requires the customer’s prior approval.

Storage and consolidation

Complimentary storage and consolidation for up to 14 days is included. The complimentary storage period begins on the date JCC notifies the customer that sourcing for the engagement is complete and the items are ready for shipping arrangements. For engagements involving multiple items, the period normally begins with the completion notice for the entire engagement, not the purchase date of an individual item.

JCC will state the storage start and end dates in the completion notice. Dates are calculated in Japan Standard Time (JST), with the notice date counted as day one and the complimentary period ending at 23:59 JST on day fourteen.

Different storage conditions may be agreed in advance in the quotation or a separate agreement for exceptional circumstances, including a prolonged wait for an item at the customer’s request. Extended storage may be available by prior arrangement and may incur an additional fee. Long-term storage is not guaranteed.

Engagement & Payment

Sourcing Request → Quote → Customer Approval → Stripe Invoice → Payment Confirmation → Sourcing Begins

A sourcing request or automated acknowledgement alone does not create a confirmed sourcing engagement, purchase order, agency relationship or binding service contract. JCC reviews feasibility and scope and provides the applicable quotation, purchase criteria and terms for approval. An engagement begins only after JCC confirms the request, the customer accepts the applicable terms and any required payment has been received.

Payment is by credit or debit card through the secure Stripe-hosted payment page linked from the individual invoice. Available card options are shown on that page. Payment instructions and the payment deadline are provided after the request is reviewed and accepted. Card payments are processed when the customer completes payment. Required payment must be received before sourcing begins; product payments follow the requirements above.

Do not submit card numbers, bank details or other payment information through the sourcing request form.

Service & Delivery Timing

For Private Sourcing, the following start periods run after request acceptance, agreement to the applicable terms and receipt of all required payments:

• Standard: sourcing normally begins within 7 days.
• Priority: sourcing begins within 72 hours.
• Urgent: sourcing begins within 24 hours, subject to availability.

These periods refer to starting sourcing, not completing acquisition or delivery. Estimated sourcing and shipping timing will be communicated based on the individual request. Product availability, carrier schedules and customs processing may affect completion and delivery times. Acquisition completion dates and international delivery arrival dates are not guaranteed.

Cancellations & Customer-Requested Returns

• Before sourcing begins: cancellation may be accepted and the sourcing fee may be refunded according to the confirmed terms.
• After sourcing has started: the sourcing/service fee is generally non-refundable, including where no suitable item is found.
• After an item has been purchased according to the agreed criteria: customer-requested cancellation, return or exchange is generally not accepted.

If JCC is unable to perform the agreed service for reasons attributable to JCC, JCC will provide an appropriate refund or alternative arrangement. The applicable conditions are confirmed before the engagement begins.

Unused product advances. Unused product advances are accounted for separately from sourcing and service fees. Following reconciliation, JCC will refund any unused product balance in USD to the original payment method where supported. JCC will not deduct its payment-processing costs or exchange-rate losses from that balance. A balance will be applied to another item, shipping or a future request only with the customer’s express agreement.

Where the actual product cost is lower than the product advance, the settlement uses the customer-facing exchange rate in the original approved quotation, with USD amounts rounded to the nearest cent. This does not change the agreed cancellation and return conditions for services already started or items already purchased, or any rights or remedies that cannot legally be excluded.

Incorrect Items, Defects & Damage

If an incorrect item is purchased or supplied due to an error attributable to JCC, or the item materially fails to meet the agreed purchase criteria due to JCC’s error, please contact JCC promptly after delivery at concierge@japancollectorconcierge.com. We will review the circumstances and provide an appropriate remedy where JCC is responsible.

Hidden defects, manufacturing defects, ordinary packaging imperfections, and damage occurring after handover to a shipping carrier are not automatically treated as JCC errors. Where appropriate, JCC may assist with a retailer, manufacturer or carrier claim.

Basic visual condition checks are limited to reasonably visible areas without opening sealed products or dismantling packaging. Mint Priority is not a guarantee of mint condition. Nothing in this disclosure excludes or limits rights or remedies that cannot legally be excluded or limited.

Related Policies

Please also read our Terms of Service and Privacy Policy.